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Privacy Policy

Last updated: 17 July 2026

This Privacy Policy explains how Velora ("we", "us", "our") collects, uses and protects your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data controller

Velora is the data controller of the personal information you provide. You can contact us at ukvelora@hotmail.com.

2. Information we collect

  • Contact details: name, delivery and billing address, email, phone number.
  • Order details: items purchased, order value, payment method (payment card data is processed by our payment provider, not stored by us).
  • Technical data: IP address, browser type, device information, pages visited.
  • Marketing preferences where you have opted in.

3. How we use your information

  • To process and deliver your orders (contract).
  • To provide customer service and handle returns (contract).
  • To send marketing communications where you have consented (consent).
  • To prevent fraud, comply with legal obligations and improve the Site (legitimate interests / legal obligation).

4. Sharing your information

We share personal data only with trusted third parties who help us operate the Site and fulfil orders, including payment processors, delivery couriers, email service providers and analytics/advertising partners such as TikTok, Meta and Google. All processors are bound by data protection agreements.

5. International transfers

Where personal data is transferred outside the UK, we rely on adequacy decisions or Standard Contractual Clauses to safeguard your information.

6. Retention

We retain personal data only for as long as necessary to fulfil the purposes set out above, including to satisfy legal, accounting or reporting requirements (typically up to 7 years for order records).

7. Your rights

Under UK GDPR you have the right to access, rectify, erase, restrict or object to processing of your personal data, and the right to data portability. To exercise these rights please email ukvelora@hotmail.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.